1. Who We Are
Second Chance To Life LLC (“we,” “us,” or “our”) provides transitional and supportive housing services. This Privacy Policy explains how we collect, use, and protect the personal information you share with us when you use our platform, apply for housing, or communicate with our team.
2. Information We Collect
We collect the following types of personal information:
- Identity information: Full name, date of birth, government-issued ID documents.
- Contact information: Email address, phone number, mailing address.
- Housing and financial information: Current housing situation, monthly income, income sources, employment status.
- Background information: Prior eviction history, criminal history (if disclosed by you).
- Payment information: Processed securely through Stripe. We do not store full card numbers.
- Referral information: Information provided by caseworkers or referring agencies with your knowledge.
- Usage data: Log data and interactions with our platform for security and support purposes.
3. How We Use Your Information
We use your information to:
- Process and evaluate your housing application.
- Communicate with you about your application status, lease, and payments.
- Process rent and deposit payments through our secure payment processor.
- Coordinate with referring caseworkers and partner agencies (only as needed and with your knowledge).
- Comply with legal obligations and maintain records required by housing program agreements.
- Improve our services and platform.
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Referring caseworkers and agencies — to coordinate your housing placement and support services, only to the extent necessary.
- Payment processors (Stripe) — to process your payments securely.
- Email service providers (Resend) — to deliver transactional notifications.
- Legal authorities — if required by law, court order, or to protect the safety of residents and staff.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information, including encrypted data storage and transmission, role-based access controls, and secure payment processing through Stripe. No system is 100% secure, and we encourage you to use strong passwords and report any suspicious activity to us.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Application records are retained for a minimum of 7 years. You may request deletion of your account data by contacting us, subject to legal retention obligations.
7. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data (subject to legal retention requirements).
- Withdraw consent where processing is based on consent.
To exercise any of these rights, contact us at info@secondchancetolife.org.
8. Cookies
Our platform uses essential cookies for authentication and session management. We do not use third-party advertising or tracking cookies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify residents of material changes via email or through the portal. Continued use of our platform after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact: